Contact Us

TMO Manager Catherine Dack

Ground Floor Offices

97/135 Watling Gardens

Cricklewood, NW2 3UB

Tel: 0208 208 9005

Email: Watling Gardens TMO

Compliments & Complaints

The TMO makes great efforts to achieve the highest standards in the provisioning of Housing Management and Services for all residents of the Watling Gardens & Claire Court Estate.

The TMO always likes to hear from you when we get it right, but, where we get it wrong or fall short of the standards, that you have come to expect, the TMO would especially like to hear from you so that we may endeavour to bring about a satisfactory resolution.

The TMO will try to resolve your concerns within 48 hours, although some issues may be complex and require more time. If you are still not happy, the TMO has provided a complaint procedure document, that will ensure that your comments and complaints will be heard.

Adobe pgd reader IconTMO Complaints Procedure 2019

Useful Numbers

Brent Council (general enquiries): 0208 937 1234

Brent Council Adult Social Services: 0208 937 1989

Brent Housing Resources Centre: 0208 937 2000

Credit Card Hotline: 0208 937 1717 (Make on-line Rent or Council Tax Payments)

Electrical Emergency: 0800 31 63 105 or 105 from a Landline or Mobile Phone (24 hours)

Gas Leak Emergency: 0800 111 999 (24 hours)

Housing Benefit and Council Tax Enquiries: 0208 937 1800

Leaseholder Enquiries: 0208 937 2601

Noise Nuisance: 0208 937 5252

Noise Nuisance (Out of Hours): 0208 937 1234

Out of Hours Emergency Repairs:0208 937 1234

Right to Buy: 0208 937 2601

Special Collection Services:0208 937 5050 (Removal of Bulk Items)

Willesden Citizens Advice Bureau: 0208 438 1249

Useful Websites

Brent Council: www.brent.gov.uk

Brent Council Housing: www.brent.gov.uk/services-for-residents/housing/

Brent Council Services for Residents: https://www.brent.gov.uk/services-for-residents/

Brent Council Jobs & Apprenticeships: https://lbbrent.referrals.selectminds.com

National Federation of TMOs: www.nftmo.com

Special Collection Services: www.brent.gov.uk/specialcollections

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